Office-kb2 Outlook display image red X problem

From JBKB

Version: 1.0.2
Difficult level: 2/5
Forum to discuss this KB: n/a
Status: Tested and works.

[edit] Introduction

Outlook 2003 sometimes cannot display embedded images in emails, they appear as red X instead.
When you reply or forward the message the images suddenly reappear again but the original email still displays with red X:s.
If this describes your problem then this KB have a solution for you, one manual and one scripted.
They both do the same; delete Outlook Secure Temporary files.

[edit] Manually fix the problem

1. Close Outlook
2. Locate the Outlook Secure Temp Folder with reading registry key HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Outlook\Security\OutlookSecureTempFolder
3. Navigate to the value (the folder) of this Key. It should be something like: %USERPROFILE%\Local Settings\Temporary Internet Files\OLKxxxxx\ (remember it is a system hidden folder so it might not show default, either enter the name or copy and paste the value from the registry)
4. Delete all the files in the folder
5. Start Outlook

[edit] Script to fix the problem

Open notepad and copy the text below and name the file such as JBKBFixOutlook2003RedXProblem.vbs

''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''
' JBKBFixOutlook2003RedXProblem.vbs                                                                                   '
' Author John Bryntze http://john.bryntze.net/jbkb                                                     '
' Version 1.0 - May 27th 2009                                                                                           '
' VBS script to:                                                                                                                   '                
' 1. Find secure temp folder by reading regigistry
' 2. Close open Outlook.exe processes
' 3. Delete files in %USERPROFILE%\Local Settings\Temporary Internet Files\OLKxxxx to clear Outlook Red X problem problem '
'''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''

Option Explicit
Dim JBKBShell, JBKBRegValue, objWMIService, strComputer, colProcessList, objProcess, oFSO, oFileCollection, oFile, oFolder

'Find out where Outlook Secure Temp Folder is
Set JBKBShell = CreateObject("WScript.Shell")
JBKBRegValue = JBKBShell.RegRead ("HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Outlook\Security\OutlookSecureTempFolder") 

'Kill process Outlook.exe
strComputer = "."
Set objWMIService = GetObject("winmgmts:" & "{impersonationLevel=impersonate}!\\" & strComputer & "\root\cimv2")
Set colProcessList = objWMIService.ExecQuery ("SELECT * FROM Win32_Process WHERE Name = 'outlook.exe'")
For Each objProcess in colProcessList
    objProcess.Terminate()
Next

'Delete all Outlook Secure Temp Files
Set oFSO = CreateObject("Scripting.FileSystemObject")
set oFolder = oFSO.GetFolder(JBKBRegValue)

if oFolder.Files.count > 1 then
   set oFileCollection = oFolder.Files

  For each oFile in oFileCollection
     oFile.Delete(True)
  Next

  ' clean up
  Set oFile = Nothing
  Set oFileCollection = Nothing
End If

'Clean up
Set oFolder = Nothing
Set oFSO = Nothing

run the script and problem should go away.